12vip Privacy Policy – Your Data Our Commitment to Your Protection

12vip believes your personal data belongs to you. We only collect information that is genuinely necessary to provide our services. This Privacy Policy applies to:

• All pages and sections of the 12vip.vu website.
• 12vip Android and iOS mobile apps.
• Hours of operation for 12vip's official support channels.
• Information provided via email, live chat, or phone.

12vip collects data from a variety of sources. Details are provided in the table below:

12vip uses collected data for specific, limited purposes only. We never misuse your information.

• Account management: For registration, login, and profile management.
• Payment Processing: To ensure secure deposits and withdrawals.
• Support Services: To resolve your questions or issues quickly.
• Ensuring Security: To prevent fraud and money laundering.
• Legal compliance: To meet regulatory compliance requirements.
• Relevant Offers: To send you promotions based on your preferences (with the option to opt out).

12vip never sells your personal information. In limited, regulated circumstances, certain data may be shared.

• Payment Processor: Only the information necessary to complete transactions.
• Game Provider: Limited data (name and balance) for game operation purposes.
• Legal authorities: Where required by a court order or government directive.
• Security Agency: For investigations into fraud or money laundering.

12vip protects your data using industry-leading technology. Our security systems are regularly verified through third-party audits.

• All data transfers are encrypted using TLS 1.3 protocol.
• Data stored in the database with AES-256 encryption.
• Two-factor authentication (2FA) is enabled.
• Regular penetration testing and vulnerability scanning.
• Real-time monitoring to detect suspicious activity.
• Staff access to data is restricted through role-based access controls.

12vip uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Functional cookies: To remember your language and preferences.
• Analytics Cookies: To improve website performance (using anonymized data).

Cookies can be managed through your browser settings; however, disabling essential cookies may affect the functionality of certain site features.

12vip does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: Throughout the active account period and 5 years after closure.
• Financial transactions: Up to 7 years as required by legal obligations.
• KYC documents: 5 years after account closure.
• Support Conversations: Deleted after 3 years.
• Usage & Analytics Data: Up to 2 years after anonymization.

As a 12vip user, you have several important rights over your own data. Contact our support team to exercise any of these rights.

12vip strictly prohibits access to its services by anyone under 18. This is a commitment we take without exception.

• Age verification is carried out at the time of registration.
• Government-issued ID may be requested if identity is in doubt.
• Any account identified as belonging to a minor is suspended immediately.
• Parents can report a suspected account belonging to their child.

12vip may update this Privacy Policy as needed. Members will be notified of significant changes by email or via an on-site notice.

• The date of any update will appear under the "Last Updated" section at the top of the page.
• 30 days' notice will be given before any significant changes.
• Continued use of the service after any changes constitutes acceptance of the updated policy.